Privacy Policy

Last updated: July 13, 2026

1. Introduction

GQI Logistics LLC (“GQI Logistics”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information processed through our website and shipment-tracking system.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when:

• A shipment is created or managed through our system.
• You track a shipment through our public tracking page.
• You receive shipment notifications through WhatsApp or email.
• You contact us through our website or customer-support channels.

2. Information We Collect

Customer information

When a shipment is created or managed, we may store the following customer information:

• Full name.
• Company name.
• WhatsApp or mobile number.
• Email address.

This information may be provided directly by you, by the company arranging the shipment or by an authorised member of our team.

Shipment information

We may process information connected to a shipment, including:

• Tracking number.
• Shipment origin.
• Shipment destination.
• Shipment creation or collection date.
• Current shipment status.
• Shipment progress and status history.
• Estimated delivery information.
• Other operational information required to manage and complete the shipment.

Tracking-page information

When you use the shipment-tracking page, we may process:

• The tracking number you enter.
• The optional phone number you enter.
• The date and time of the tracking request.
• Your IP address.
• Browser and device information.
• Technical, error and security logs.

The optional phone number may be used to assist with identifying or verifying the relevant shipment.

Contact-form information

When you contact us through the website, we may collect:

• Full name.
• Phone number.
• Email address.
• The contents of your message.

3. How We Collect Information

We may collect personal information:

• Directly from customers, senders or recipients.
• From companies arranging shipments.
• When shipment details are entered into our internal system.
• When you use the public tracking page.
• When you contact us through the website, WhatsApp, email or telephone.
• From logistics providers or other parties involved in processing a shipment.
• Automatically through website logs and essential technologies.

4. How We Use Your Information

We use personal and shipment information to:

• Create and manage shipment records.
• Provide shipment-tracking information.
• Send tracking numbers and tracking links.
• Send shipment updates through WhatsApp or email.
• Communicate information about shipment progress, delays or delivery.
• Respond to enquiries and support requests.
• Coordinate shipment handling and delivery.
• Maintain operational and shipment records.
• Investigate technical issues, misuse or unauthorised access.
• Protect the security and reliability of our website.
• Comply with applicable legal, customs and regulatory requirements.
• Resolve complaints, disputes or legal claims.

Customer contact information is used primarily for shipment management, operational communication and customer support. We do not use shipment contact details for unrelated marketing unless separate permission has been obtained.

5. Public Shipment Tracking

Our website provides a public shipment-tracking page that does not require an account or login.

Customers can access shipment information by entering the tracking number provided to them through WhatsApp or email. A phone number may also be entered as an optional field.

The public tracking result may display limited information such as:

• Tracking number.
• Shipment origin.
• Shipment destination.
• Current shipment status.
• Shipment progress.
• Relevant shipment dates.
• Estimated delivery information, where available.

The public tracking page does not display the customer’s full name, company name, WhatsApp number or email address.

Anyone who has access to a valid tracking number may be able to view the limited shipment information associated with it. Customers should therefore keep tracking numbers and tracking links confidential and avoid sharing them publicly.

If you believe your tracking number has been accessed or shared without authorisation, please contact us.

6. WhatsApp and Email Notifications

We may use the WhatsApp number or email address stored with a shipment to send operational notifications, including:

• Shipment confirmation.
• Tracking numbers and tracking links.
• Shipment status updates.
• Collection or dispatch notifications.
• Delay or exception notifications.
• Estimated delivery updates.
• Delivery confirmation.
• Responses to customer enquiries.

These messages are sent to provide information about the requested shipment and are not considered general marketing communications.

WhatsApp and email providers may process certain technical and communication information under their own privacy terms. Customers should avoid forwarding tracking links or shipment notifications to unauthorised persons.

7. Legal Grounds for Processing

Depending on the circumstances, we may process personal information because:

• It is necessary to provide shipment and tracking services.
• It is necessary to fulfil a contract or take steps requested before entering into a contract.
• It is required to comply with legal, customs or regulatory obligations.
• It is necessary for our legitimate operational, security or business interests.
• You have provided consent.
• Another lawful basis applies under applicable data-protection legislation.

Where processing is based on consent, you may withdraw your consent by contacting us. This will not affect processing that took place before consent was withdrawn.

8. How We Share Information

We may share personal and shipment information where reasonably necessary with:

• The company or customer that arranged the shipment.
• The sender or intended recipient.
• Courier and delivery providers.
• Freight forwarders and transport providers.
• Warehousing and fulfilment providers.
• Customs agents and government authorities.
• Website hosting and database providers.
• Email and WhatsApp communication providers.
• Website developers and technical-support providers.
• Professional advisers, insurers or legal representatives.
• Regulators, courts or law-enforcement authorities where required by law.

We do not sell or rent personal information to third parties.

Service providers are only permitted to process information to the extent necessary to provide their services and are expected to protect it appropriately.

9. International Shipments and Data Transfers

GQI Logistics operates across multiple countries, and shipment information may need to be shared with logistics providers, customs authorities, warehouses or delivery partners located outside the UAE.

International sharing may be necessary to arrange transportation, customs clearance, shipment handling and final delivery.

Where personal information is transferred internationally, we take reasonable steps to ensure that it is handled in accordance with applicable data-protection requirements and appropriate safeguards.

10. Data Retention

We retain personal and shipment information only for as long as reasonably necessary to:

• Manage and complete the shipment.
• Provide tracking and customer support.
• Maintain operational and business records.
• Resolve complaints or shipment disputes.
• Meet customs, tax, accounting or regulatory obligations.
• Prevent fraud and protect the security of our systems.
• Establish, exercise or defend legal claims.

Retention periods may vary depending on the type of shipment, legal obligations and operational requirements.

When information is no longer required, it will be securely deleted, anonymised or archived in accordance with our data-retention procedures.

11. Data Security

We use reasonable technical and organisational safeguards designed to protect personal and shipment information from unauthorised access, disclosure, alteration, loss or misuse.

These safeguards may include:

• Secure website connections.
• Restricted access to the shipment-management backend.
• Password-protected administrative access.
• Role-based staff permissions.
• Secure database and hosting services.
• Security and activity logging.
• Data backups.
• Monitoring for suspicious activity.
• Limited information on public tracking results.
• Internal confidentiality requirements.

Although we take reasonable precautions, no website, database or electronic communication system can be guaranteed to be completely secure.

12. Cookies and Website Technologies

Our website may use essential cookies and similar technologies to:

• Operate the website correctly.
• Maintain website security.
• Prevent misuse.
• Remember basic preferences.
• Diagnose technical problems.
• Monitor website performance.

Where non-essential analytics or marketing cookies are used, we will provide appropriate information and obtain consent where required.

Our website may also contain an embedded map or other third-party website features. These providers may collect technical information such as your IP address, browser information or interaction data according to their own privacy policies.

13. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may have the right to:

• Ask what personal information we hold about you.
• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where appropriate.
• Request that certain processing be restricted.
• Object to certain uses of your information.
• Withdraw consent where processing is based on consent.
• Ask how your information has been used or shared.
• Submit a complaint to the relevant data-protection authority.

The UAE Personal Data Protection Law recognises rights concerning information about processing, correction, deletion, restriction and objection, although legal exceptions may apply.

To submit a request, please contact us using the information below. We may request reasonable information to verify your identity and your connection to the relevant shipment.

Certain information may need to be retained where required by law or where necessary to complete a shipment, resolve a dispute or protect legal rights.

14. Children’s Information

Our shipment-tracking service is not intended for independent use by children.

Where a shipment is sent to a person under the age of 18, the sender or responsible adult must ensure that the information is provided lawfully and only to the extent necessary to complete and track the shipment.

15. External Links and Services

Our website may contain links to external websites or services. These third parties operate independently and may have their own privacy policies.

We are not responsible for the privacy or security practices of external websites and encourage users to review their privacy information before providing personal data.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, operational practices or legal requirements.

The updated policy will be published on this page with a revised “Last updated” date.

17. Contact Us

For questions, concerns or requests relating to this Privacy Policy or your personal information, please contact:

GQI Logistics LLC
Address: 14A Street, Al Ghurair Properties, Umm Ramool Wahrehouse B1, Dubai, Dubai
Email: info@gqilogistics.com
Telephone: +971 55 251 5159
Website: https://gqilogistics.com/