Quick QuoteContact Us

Terms of Service

Last updated: July 13, 2026

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the GQI Logistics LLC website, shipment-tracking page, contact forms and related online services collectively referred to as the “Website”.

The Website is operated by:

GQI Logistics LLC
Registered address: 14A Street, Al Ghurair Properties, Umm Ramool Wahrehouse B1, Dubai, Dubai
Email: info@gqilogistics.com
Telephone: +971 55 251 5159

 

2. Purpose of the Website

The Website provides general information about GQI Logistics LLC and its logistics services. It also allows customers, senders and recipients to:

  • Track shipments using a valid tracking number.
  • View shipment status and progress information.
  • Contact us regarding our services or a shipment.
  • Request information or a quotation

The Website does not provide customer accounts or login functionality.

 

3. Shipment-Tracking Service

Customers can track a shipment by entering the tracking number provided through WhatsApp, email or another authorised communication channel.

The tracking page may display:

  • The shipment tracking number.
  • Shipment origin and destination.
  • Current shipment status.
  • Shipment progress and status history.
  • Shipment-related dates.
  • Estimated delivery information, where available.

The shipment-tracking service is provided for informational purposes. Tracking information does not amend, replace or override the terms of any quotation, shipment booking, transport agreement, freight agreement, bill of lading, airway bill or other contract relating to the shipment.

 

4. Tracking Numbers and Access

The shipment-tracking page is publicly accessible and does not require an account or password.

Anyone who possesses a valid tracking number may be able to access the limited shipment information associated with that number. You are responsible for keeping your tracking number and tracking link confidential.

You must not:

  • Publish tracking numbers or tracking links publicly.
  • Share them with unauthorised persons.
  • Attempt to access shipments that do not belong to you or your organisation.
  • Use automated tools to search for or guess tracking numbers.
  • Attempt to bypass any security or verification measures.

You must notify us promptly if you believe a tracking number has been lost, disclosed or accessed without authorisation.

We may restrict, suspend or block tracking access where we reasonably suspect misuse, fraudulent activity, automated requests or unauthorised access.

 

5. Optional Phone-Number Verification

The tracking form may allow you to enter a phone number in addition to the tracking number.

Where used, the phone number may help us identify or verify the relevant shipment. Entering a phone number does not guarantee that a shipment will be located or that access will be granted.

You must only enter a phone number that belongs to you, your organisation or a person who has authorised you to use it for shipment-tracking purposes.

     

    6. Accuracy of Tracking Information

    We aim to provide accurate and reasonably current shipment information. However, tracking information may sometimes be delayed, incomplete or temporarily unavailable due to:

    • Delays in updates from couriers, agents or logistics partners.
    • Customs inspections or clearance procedures.
    • Transport, weather or operational disruptions.
    • Technical problems or internet outages.
    • Incorrect or incomplete information supplied by customers or third parties.
    • Events outside our reasonable control.

    Tracking statuses and estimated delivery dates are estimates unless expressly confirmed otherwise in writing.

    The absence of an update does not necessarily mean that the shipment has stopped moving, been delayed or been lost.

    For urgent or time-sensitive enquiries, customers should contact GQI Logistics LLC directly.

     

    7. WhatsApp and Email Notifications

    We may use the WhatsApp number or email address associated with a shipment to send operational communications, including:

    • Tracking numbers and tracking links.
    • Shipment confirmations.
    • Collection and dispatch updates.
    • Shipment status changes.
    • Delay or exception notifications.
    • Estimated delivery information.
    • Delivery confirmations.
    • Requests for information required to process a shipment.

    You are responsible for ensuring that the contact information provided for a shipment is accurate and belongs to the intended recipient or an authorised representative.

    Delivery of a WhatsApp or email notification is not guaranteed. Messages may be delayed, blocked, filtered, rejected or delivered to an incorrect recipient where inaccurate contact information has been supplied.

    You should contact us if you believe that you have received a shipment notification in error.

     

    8. Customer Responsibilities

    When using the Website, you agree to:

    • Provide accurate, complete and current information.
    • Use the Website only for lawful purposes.
    • Enter only tracking numbers that you are authorised to access.
    • Protect tracking links and shipment information from unauthorised disclosure.
    • Avoid submitting false, misleading, fraudulent or unlawful information.
    • Avoid interfering with the security or operation of the Website.
    • Comply with applicable laws and regulations.

    You are responsible for information submitted through the Website by you or on your behalf.

     

    9. Acceptable Use

    You must not use the Website to:

    • Commit or facilitate fraud or another unlawful activity.
    • Access or attempt to access another person’s shipment without authorisation.
    • Collect customer, shipment or tracking information through automated methods.
    • Introduce malware, viruses or harmful code.
    • Test, scan or probe the Website for vulnerabilities without written authorisation.
    • Overload, disrupt or damage the Website or its infrastructure.
    • Copy, scrape, reproduce or extract Website content or data in bulk.
    • Impersonate another person or organisation.
    • Submit abusive, defamatory, threatening or inappropriate content.
    • Infringe intellectual-property, privacy or other legal rights.
    • Misrepresent your relationship with GQI Logistics LLC.

    We may block or restrict access where these Terms are violated or where continued access may create a security, legal or operational risk.

     

    10. Shipment Services and Separate Agreements

    These Terms govern use of the Website only.

    Any transportation, freight forwarding, warehousing, customs-clearance, delivery or other logistics service may be governed by separate documents, including:

    • Approved quotations.
    • Service agreements.
    • Booking confirmations.
    • Credit agreements.
    • Airway bills.
    • Bills of lading.
    • Carrier conditions.
    • Customs documentation.
    • Shipment-specific instructions.

    Where there is a conflict between these Website Terms and a specific written shipment or service agreement, the specific agreement will govern the relevant logistics service.

    Information displayed on the Website does not constitute a quotation, guaranteed delivery commitment or binding acceptance of a shipment booking unless expressly confirmed by us in writing.

     

    11. Quotations and Service Enquiries

    Information submitted through a contact or quotation form is treated as an enquiry only.

    Submitting a form does not:

    • Guarantee that we will accept a shipment.
    • Create a transport or logistics contract.
    • Confirm a price or delivery date.
    • Reserve capacity or resources.
    • Confirm customs clearance or regulatory approval.

    A service becomes confirmed only when GQI Logistics LLC provides written confirmation or enters into a separate agreement with the customer.

    Quotations may be subject to validity periods, shipment details, weight, dimensions, destination, customs requirements, availability and other stated conditions.

     

    12. Customs and Regulatory Information

    Customers are responsible for providing accurate shipment descriptions, classifications, values, documents and other information required for customs or regulatory processing.

    The customer remains responsible for ensuring that:

    • The shipment contents are lawful.
    • The shipment can legally be exported, transported and imported.
    • Required permits, licences and approvals are obtained.
    • Information and documents provided are accurate.
    • Applicable duties, taxes, penalties and charges are paid unless otherwise agreed.

    Information on the Website should not be treated as customs, tax, regulatory or legal advice.

     

    13. Third-Party Services

    The Website or our shipment operations may rely on third-party providers, including:

    • Couriers and carriers.
    • Freight forwarders.
    • Warehouses and fulfilment providers.
    • Customs and clearance agents.
    • Website hosting and database providers.
    • Email and WhatsApp communication providers.
    • Mapping and location-service providers.
    • Security, analytics and technical-support providers.

    We do not control the availability or operation of independent third-party services.

    The Website may contain links, maps or integrations operated by third parties. Their own terms and privacy policies may apply when you interact with those services.

     

    14. Intellectual Property

    Unless otherwise stated, the Website and its content are owned by or licensed to GQI Logistics LLC.

    This includes:

    • The GQI Logistics name and logo.
    • Website text and written content.
    • Graphics, photographs and illustrations.
    • Website design and layout.
    • Software, code and functionality.
    • Shipment-tracking interfaces.
    • Databases and data structures.

    You may view and use the Website for personal or legitimate business shipment-tracking purposes.

    You may not copy, modify, reproduce, republish, distribute, sell, license, reverse-engineer or commercially exploit any part of the Website without our prior written permission.

     

    15. Website Availability

    We aim to keep the Website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

    We may suspend, restrict or modify the Website for:

    • Maintenance.
    • Security updates.
    • Technical improvements.
    • Infrastructure changes.
    • Legal or regulatory requirements.
    • Events outside our reasonable control.

    Where reasonably possible, we will attempt to minimise service interruptions, but we are not responsible for temporary unavailability.

     

    16. Disclaimer

    The Website and shipment-tracking service are provided on an “as available” basis.

    To the fullest extent permitted by applicable law, we do not guarantee that:

    • The Website will always be available or free from errors.
    • Tracking information will always be immediate or complete.
    • Estimated delivery dates will be achieved.
    • Notifications will always be successfully delivered.
    • The Website will be free from viruses or other harmful components.
    • Third-party information or services will always be accurate or available.

    Nothing on the Website constitutes legal, customs, tax, insurance or professional advice.

    Nothing in these Terms excludes any obligation or liability that cannot legally be excluded.

     

    17. Limitation of Liability

    To the fullest extent permitted by applicable law, GQI Logistics LLC will not be liable for indirect, incidental, special, consequential or economic losses arising from use of, or inability to use, the Website.

    This may include loss resulting from:

    • Delayed or unavailable tracking updates.
    • Reliance on an estimated delivery date.
    • WhatsApp or email messages that are delayed, blocked or not received.
    • Unauthorised access caused by the sharing or disclosure of a tracking number.
    • Website interruptions or technical errors.
    • Third-party websites, carriers, systems or services.
    • Incorrect information provided by a customer or third party.

    Any liability relating to the actual transportation, handling, loss, damage or delay of goods will be governed by the applicable shipment agreement, quotation, transport document, carrier terms and mandatory law rather than these Website Terms.

    Nothing in these Terms limits liability for fraud, deliberate misconduct or another liability that cannot be limited under applicable law.

    18. Indemnity

    To the extent permitted by applicable law, you agree to compensate GQI Logistics LLC for reasonable losses, claims, expenses or liabilities arising from:

    • Your unlawful or unauthorised use of the Website.
    • Your breach of these Terms.
    • False, inaccurate or misleading information submitted by you.
    • Your unauthorised access to another person’s shipment information.
    • Your infringement of another person’s rights.

    This provision does not apply to losses caused directly by our fraud or deliberate misconduct.

    19. Privacy

    Our collection and use of personal information is explained in our Privacy Policy.

    By using the Website, you acknowledge that information may be processed as described in that policy, including information associated with shipment tracking, customer communications, contact forms, WhatsApp notifications and email notifications.

    The Privacy Policy should be read together with these Terms.

    20. Suspension and Termination

    We may suspend, restrict or terminate access to the Website where:

    • These Terms have been breached.
    • Fraudulent or unlawful activity is suspected.
    • Automated or excessive tracking requests are detected.
    • Website security or availability is threatened.
    • Suspension is required by law or an authority.
    • Continued access may harm GQI Logistics LLC, its customers or another person.

    Termination or restriction of Website access does not affect rights or obligations that arose before the restriction.

    21. Changes to These Terms

    We may update these Terms to reflect changes to:

    • Our Website or services.
    • Shipment-tracking functionality.
    • Operational practices.
    • Technology or service providers.
    • Legal or regulatory requirements.

    The updated Terms will be published on this page with a revised “Last updated” date.

    Your continued use of the Website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

    22. Governing Law and Jurisdiction

    These Terms are governed by the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai.

    Unless mandatory law requires otherwise, disputes relating to these Terms or use of the Website will be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

    23. General Provisions

    If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

    A delay or failure by GQI Logistics LLC to enforce a right under these Terms does not constitute a waiver of that right.

    You may not assign or transfer your rights under these Terms without our written consent.

    These Terms, together with the Privacy Policy, constitute the agreement between you and GQI Logistics LLC concerning use of the Website. They do not replace separate agreements governing shipment or logistics services.

    24. Contact Us

    For questions regarding these Terms or the Website, please contact:

    GQI Logistics LLC
    Registered address: 14A Street, Al Ghurair Properties, Umm Ramool Wahrehouse B1, Dubai, Dubai
    Email: info@gqilogistics.com
    Telephone: +971 55 251 5159
    Website: https://gqilogistics.com/